Refund Policy

We proudly offer a 14-day return policy, allowing our customers ample time to request a return within 14 days of receiving their item.

In order to qualify for a return, the item must be in its original condition, unworn or unused, with all tags intact, and packaged in its original packaging. Additionally, a receipt or proof of purchase will be required to process the return.

To initiate a return, please contact us at theagoramart@gmail.com. Kindly note that all returns must be sent to the following address:

1401 21st Street Suite R
 Sacramento, CA 95811-5226, United States

We appreciate your cooperation and look forward to assisting you with your return process.

Once a return is approved, customers are required to send the item back according to provided instructions. Failure to request a return prior to sending the package will result in the item not being accepted. Please adhere to the outlined procedure to ensure a smooth and efficient return process.

For any inquiries regarding returns or questions, please don't hesitate to reach out to us at theagoramart@gmail.com. We are committed to providing exceptional customer service and will promptly address any concerns or inquiries you may have. Your satisfaction is our priority, and we look forward to assisting you with any return-related matters.

Damages and issues
We kindly request that you thoroughly inspect your order upon receipt. In the event that you discover any defects, damage, or if you have received an incorrect item, we urge you to contact us immediately. Our team is committed to promptly addressing any issues that may arise, and we will diligently evaluate the situation in order to rectify it and ensure your complete satisfaction. Your feedback is invaluable to us as we strive to maintain the highest standards of professionalism and customer service. Thank you for choosing Agora Mart.

Exceptions / non-returnable items
Please note that we do not accept returns for hazardous materials, flammable liquids, or gases due to safety regulations. We prioritize the well-being and safety of our customers and community, and as such, we adhere strictly to these guidelines.

Should you have any questions or concerns regarding your specific item, please do not hesitate to get in touch with us. Our team is dedicated to providing excellent customer service and will be happy to assist you with any inquiries you may have. Your satisfaction and safety are of utmost importance to us, and we appreciate your understanding and cooperation in this matter.

Regrettably, we are unable to accommodate returns for items purchased at a discounted price or for gift card purchases.

Exchanges
For expedited resolution and to ensure prompt acquisition of the desired item, we recommend initiating a return for the current product. Once the return process has been successfully completed and accepted, we advise proceeding with a separate purchase for the new item. This streamlined approach minimizes processing times and facilitates a seamless transaction for all parties involved. Thank you for your understanding and cooperation in this matter.

European Union 14-day cooling off period
Please be advised that in the event that your merchandise is being shipped into the European Union, you are entitled to exercise your right to cancel or return your order within a period of 14 days, without the need to provide any justification.

Should you choose to proceed with the cancellation or return, it is imperative that the item remains in its original condition, unworn or unused, with all tags intact, and in its original packaging. Additionally, you will be required to furnish proof of purchase or the receipt.

We appreciate your understanding and cooperation in adhering to these guidelines. Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Refunds
Thank you for choosing The Agora Mart. We would like to inform you that upon receipt and inspection of your return, we will promptly notify you regarding the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that while we strive to expedite the refund process, it may take some time for your bank or credit card company to complete the transaction and post the refund to your account.

Should more than 15 business days elapse from the approval of your return without receiving the refund, we kindly request that you contact us at theagoramart@gmail.com. Our dedicated team will be happy to assist you further and ensure that your refund is processed promptly.

Thank you for your understanding and patience in this matter. We value your business and aim to provide you with the best possible service at all times.